Participant Analysis Assignment (active listener)

Participant Analysis (active listener) - Assignment Example The listening skills class does not increase their skills in any way since they possess advanced skills in technology. These participants all have good communication skills except for one individual. He is a shy individual and finds it hard to face people and pass on information appropriately. The training sessions truly help him develop competency in providing proper customer service and it raises his confidence. The upsurge in confidence is vital to improve general communication. One of the participants does not have experience in communication because he tends to avoid contact with other customers. They, however, all possess adequate knowledge on communication since it was part of their course work in college. They all help the inexperienced communicator improve his skills by working as a team and tutoring him on how to deal with different customers. They also help raise his confidence by providing him with encouragement and support at every opportune time. All the other participants have very good communication skills except for the shy participant. The training greatly helps him improve his skills and the tests during the course further improve his communication skills. This is because the tests address vital aspects of communication, especially his listening skills. This is because to reply to what someone has said you must listen and understand. Listening is an important aspect of communication and the most important part of providing customer service. This is because they listen to the customers query and empathize with their situation. They all know that having good communication skills will, especially while dealing with customers will keep them coming back. All the participants are comfortable with listening to the customers. Only the shy participant has problems with speaking with the customer due to their low levels of confidence. However, after training and some